Why did you receive a mail, call or SMS (collectively addressed as communication henceforth) from us?
Easypets sends you communication when you have a transaction with us (enquire, shop, return etc.) and our communication and marketing is permission based. If you received any communication from us, it is because we have records that indicate that
- You have shared your details for the purpose of receiving information in the future or
- You have visited www.easypets.in, registered or purchased or otherwise have an existing relationship with us online or offline with us
We respect your time and attention and hence we tightly control the frequency of our communication.
If you believe you have received unwanted, unsolicited communication from us or purporting to be sent from easypets, please notify us at support@easypets.in or chat with us on +91 9884434452. We will permanently remove you from all promotional messaging. However all transaction related messages and calls will continue.
Use of Web Beacons
When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).
Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
Privacy
Please refer to our Privacy policy to learn how we safeguard your data.
Reaching us
If at any point of time you want to reach us regarding any query or complaints or suggestions, you are free to reach us in two modes :
email us : support@easypets.in – We typically reply within 1 hour during working hours and we work between 9 am till 8 pm on all days except for Sundays and public holidays.
Chat with us : You can whatsapp chat with us on +91 9884434452. This is only a chat number. No voice calls, no whatsapp audio or Video calls will be attended. This is the fastest mode of communication with us and we typically respond instantly on all working days (except Sundays and Public Holidays) between 8 am and 7 pm.